行云（Soar）支持

联系我们

使用问题、故障反馈或建议，请发邮件至：athena948@icloud.com。我们会尽快回复。

常见问题

数据存在哪里？数据保存在你的设备本地；开启 iCloud 同步（Soar Pro）后，会同时保存在你自己的 iCloud 中——没有账号系统，开发者无法访问你的数据。仍建议定期用「备份 JSON」导出。

如何恢复购买？设置 → Soar Pro → 恢复购买；或在付费卡上点「恢复购买」。

如何上手？应用内「设置 → 使用说明」有完整介绍；首页空态可一键导入示例行程。

如何删除 iCloud 中的同步数据？删除 App 或关闭同步都不会清除 iCloud 数据（这样换机才能找回）。要彻底删除：系统设置 → Apple 账户 → iCloud → 管理账户存储 → 行云 → 删除数据。App 检测到后会停止同步并保留本机数据。

搜不到新开的酒店/餐厅？较新的地点可能尚未被开放地图收录。名称栏直接输入名称、地址栏粘贴完整地址即可，不必选择候选——导航按完整文字工作，依然精确。

隐私

见隐私政策。

Soar Support

Contact

For questions, bug reports, or suggestions, email athena948@icloud.com. We reply as soon as we can.

FAQ

Where is my data? Data lives on your device. With iCloud Sync (Soar Pro) it is also stored in your own iCloud — there is no account system, and the developer cannot access your data. We still recommend exporting a JSON backup from time to time.

How do I restore a purchase? Settings → Soar Pro → Restore purchase, or tap "Restore purchase" on the upgrade card.

How do I get started? See Settings → How it works, or import the sample trip from the empty home screen.

How do I delete synced data from iCloud? Deleting the app or turning off sync never clears iCloud data (that's what makes recovery on a new phone possible). To remove it completely: Settings → Apple Account → iCloud → Manage Account Storage → Soar → Delete Data. The app will detect this, stop syncing, and keep your on-device data.

Can't find a newly opened hotel or restaurant? Newer places may not be in open map data yet. Type the name and paste the full address without picking a suggestion — navigation uses your full text and stays precise.

Privacy

See our Privacy Policy.